Return Policy

 RETURN POLICY
Please read carefully before making your purchase. All orders made through this online store are considered final once Order Form is submitted and we are not required to provide a refund if you have changed your mind about a particular purchase for any reason. We will not refund for "buyer's remorse". Absolutely no refunds on custom engraved merchandise and any custom made jewellery. Items thought to be damaged or defective must be returned at the customers' expenses and the validity of all claims will be decided by Cold Gold Urban Jewellery. If the received order was faulty or damaged, we will properly meet obligations under the applicable laws.


HOW TO RETURN?
Please carefully package the item you are returning in its original packaging. You are responsible for the return shipping label. Once your package is prepared, please mail your your order to the following address:

RE: Online Returns 
COLD GOLD
The Manansala Tower
Hidalgo-Estrella Drive
Rockwell Center
Makati City, Metro Manila
Philippines 

Please allow 2-3 weeks from the return shipped date for us to receive and process. 


IN STORE RETURNS
The respective Affiliate Store's Return Policy applies.